Privacy Policy
How we collect, use, and protect your personal information.
This Privacy Policy describes how SAFA WAST ALMADINAH ("we", "us", or "our") collects, uses, and shares your personal information when you visit our website or make a purchase. By using our site, you agree to the practices described in this policy.
1. Information We Collect
We collect information you provide directly and information collected automatically when you use our site.
Information you provide:
- checkName, email address, and phone number when you register or place an order
- checkShipping and billing address
- checkPayment information (processed securely — we do not store card details)
- checkMessages sent through our contact form
Information collected automatically:
- checkIP address and browser type
- checkPages visited and time spent on the site
- checkReferring website or search terms
- checkDevice type and operating system
2. How We Use Your Information
- arrow_rightTo process and fulfil your orders
- arrow_rightTo send order confirmations and shipping updates
- arrow_rightTo respond to your inquiries and support requests
- arrow_rightTo send promotional emails and offers (only with your consent)
- arrow_rightTo improve our website and product offerings
- arrow_rightTo comply with legal obligations
3. Sharing Your Information
We do not sell your personal information. We may share your data only in the following circumstances:
- checkDelivery partners — to fulfil and deliver your orders
- checkPayment processors — to securely process transactions
- checkService providers — such as email hosting used in our operations
- checkLegal requirements — when required by UAE law or a court order
4. Cookies
We use session cookies to maintain your shopping cart and login session. These cookies are temporary and are deleted when you close your browser. We do not use third-party advertising cookies. You can disable cookies in your browser settings, but some features of the site may not function correctly.
5. Data Security
We take reasonable technical and organisational measures to protect your personal data against unauthorised access, disclosure, alteration, or destruction. All sensitive data is transmitted over encrypted (HTTPS) connections. However, no internet transmission is completely secure, and we cannot guarantee absolute security.
6. Your Rights
Under UAE data protection regulations, you have the right to:
- arrow_rightAccess the personal data we hold about you
- arrow_rightRequest correction of inaccurate data
- arrow_rightRequest deletion of your personal data
- arrow_rightOpt out of marketing communications at any time
- arrow_rightLodge a complaint with the relevant UAE authority
To exercise any of these rights, contact us at jabbarmk@gmail.com.
7. Data Retention
We retain your personal data for as long as necessary to fulfil the purposes outlined in this policy, or as required by UAE law. Order records are retained for a minimum of 5 years for accounting and legal compliance purposes.
8. Children's Privacy
Our website is not intended for children under the age of 13. We do not knowingly collect personal information from children. If you believe we have inadvertently collected data from a minor, please contact us and we will delete it promptly.
9. Changes to This Policy
We may update this Privacy Policy from time to time. Changes will be posted on this page with an updated revision date. Continued use of our website after changes are posted constitutes your acceptance of the revised policy.
Last updated: June 2025 · SAFA WAST ALMADINAH